Returns & Exchanges

At Saranghae, we want you to love your skincare journey, which is why we offer a 30-day satisfaction guarantee on all our beauty products. If a product isn't a perfect fit for your skin, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging to ensure they are protected during transit, including any promotional gifts if returning a full set.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.