Frequently Asked Questions
Everything you need to know about your Saranghae beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are Saranghae products cruelty-free?
Yes, we are committed to ethical beauty. All Saranghae products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products suitable for sensitive skin?
Our formulas are designed with gentle, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.